Return and Refunds

Cancellation Date 

Buying a sex doll is a big commitment and investment for you. In this process, you have a right to cancel your order. But note that order cancellation is only possible with the first 48 hours. The dolls will be ready for shipping after 48 hours, and you cannot cancel the order afterward. So please choose carefully.

  • within 4 hours                 Full Refund
  • within 24 hours               80% Refund
  • within 48 hours               60% Refund

Please note there is no cancellation/refund on orders with custom options added.


Fansdolls enjoys a two-month warranty and guarantees defects in the manufacturing process free of charge. Although we make a quality inspection and testing for each sex doll before delivery, please check the product when you receive it because our warranty only covers “unused products”. For instance, if you find the sex doll any damage or defects when you open up the carton, please contact us ([email protected]) with photos and videos within one day. We will get it to refund or arrange a second shipment for you as soon as possible after verifying your provided information.


All our dolls have gone through the official quality check before leaving the factory.

You will have 7 days for the replacement.

  • If the product has issues such as original flaws or logistic damages, we will replace it for you within 7 days after you receive the doll. To be eligible for a return, your item must be unused.
  • If the damages are incurred by the customer, we cannot replace it with a new one. However, in accordance with the damages, we can supply instructional videos and tools for you to do a repair.
  • Please note that customers are responsible for any return shipping costs.
  • We can’t accept returns for custom or personalized orders.

Please contact us via email at [email protected] with your order number before return the item.


The exchange will be made after receiving the returned package and confirming that the doll is intact and unused. After verified, we will arrange a second shipment for you timely.